Sound and graphics are integral components of any PC. Their absence makes the machine worth to dead. The same happened with my Dell computer yesterday; I noticed it while trying to play a blockbuster video on YouTube. In fact, graphic was there but there was audio playing issues with ‘no sound’ at all.

Like a normal user I checked the connectivity and the presence of volume icon on the taskbar. Everything was intact; being an avid computer user I also diagnosed the Device Manager under the Control Panel but couldn’t notice any fault and it was really disgusting. Being clueless I navigated through Google to find some relevant assistance. I searched with diverse range of phrases related to Dell Support and audio issues. Luckily on the very first page I got a link, where a toll-free number was also flashing.

I browsed through the link and landed on to the page. It was quite informative discussing various reasons behind Dell PC audio issues. Solutions were also present both for beginner and advance users. I went through the solution, the basics were the same as I had implemented while the latter was regarding uninstalling and reinstalling sound driver after diagnosing the driver compatibility. Had the Dell number not available I could have done it on my own. I called up that and got instantly connected with the Dell Help-desk. A technician hailed me with his sweet tone, collected some basic information and then asked for the remote access of my Dell system.

With no hesitation I went with the protocol and the technician reinstalled the driver for the sound card after diagnosing and matching the compatibility through the MSCONFIG section.